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Structured Support, Lasting Change

Our members work collaboratively with their change team to set observable and measurable goals, address personal challenges or barriers, and access resources that support their efforts to make lasting life changes.

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CrossRoads is a Washoe County Human Services Agency (HSA) funded and lead initiative that serves Washoe County residents who are struggling with a range of personal life challenges through a peer-lead, alcohol and drug-free structured housing program with integrated wrap-around supportive services. HSA CrossRoads teams with RISE to offer unique campuses that serve Men, Women, Women with Children, and Families.

What is CrossRoads?

Logo of Washoe County and CrossRoads Program with a hexagonal background, stylized text, and a slogan 'Where lives move forward.'

  • CrossRoads member's receive…

    • Peer-led, alcohol- and drug-free structured housing

    • 24/7 supervised living community

    • Intensive, individualized case management with measurable goal planning

    • Evidence-based life skills and behavior change programming

    • Workforce readiness training and employment support

    • Healthcare navigation and behavioral health coordination

    • Community resource linkage (benefits, ID, transportation, etc.)

    • Parenting and family support services

    • Recovery-focused peer mentorship (staff with lived experience)

    • Continuing care, alumni support, and off-campus case management (CROC)

  • We utilize the Community as Method (CAM) model, which is based on the belief that lasting change happens through shared responsibility, mutual accountability, and daily participation in a structured community. In this model, peers play an active role in supporting one another, modeling pro-social behavior, offering feedback, and reinforcing community norms. The community provides real-time opportunities to practice communication, responsibility, problem-solving, and repair.

    Rather than change happening only in one-on-one meetings or clinical settings, CAM integrates learning into everyday life. Participants are expected to contribute to the wellbeing of the community while also receiving support, guidance, and structure from staff and peers. This creates a culture of accountability, belonging, and growth that supports sustainable personal change.

    Key elements of the Community as Method model include:

    • Peer leadership and mutual support

    • Clear structure, roles, and community expectations

    • Shared accountability and responsibility

    • Learning and behavior change through daily interactions

    • Staff as guides and facilitators, not just service providers

  • Submit an online application form for the appropriate program:

  • "CrossRoads provided me with the essential tools to rediscover my true self. I learned how to transform my though processes and how to cultivate a positive mindset. It was through that journey of self-discovering that my recovery truly began."

    —CrossRoads Men’s Graduate

  • "CrossRoads Families has given me more than I ever thought possible; a place where I can let my guard down, be fully myself, and learn how to trust people again. Because I chose to trust this process & community, my life changed in the best ways. I've rebuilt my relationship with my daughter and her mom, something that means everything to me. The program's belief in me helped me find my way back to believe in myself."

    — CrossRoads Families Member & Men’s Graduate

  • "While in my addiction, I didn't know how I'd get through the next hour, let alone the next day. I was hopeless and felt the world would be better if I wasn't in it. Now, with the support of CrossRoads, I am beginning to love my life again. I can feel that I am valuable to others, as they are to me, and I am beginning to envision a better future for myself & my daughter."

    — CrossRoads Families Member & Women’s Graduate