Women, Family, and Senior Emergency Shelter
RISE will be hiring about 50 full and part-time positions to staff Our Place 24/7. Please submit your resume and cover letter to HR@renoinitiative.org
Intake Staff
Scope and General Purpose:
The Concierge/Intake Staff are responsible for greeting and welcoming guests and potential guests, listening to stated needs, triaging best solutions, intake, and exit evaluations, encouraging a culture of respect, training volunteers, collaborating with the county caseworkers and providing the highest quality of compassionate care. Full and part-time positions cover a 24/7 schedule so please indicate your preferences in your resume and cover letter.
Duties and Responsibilities:
- Complete initial interviews and enter information in Good Grid with a strength-based focus
- Listen, respect, and document potential guest needs and desires
- Divert people to long term programs, family supports, and other preferred options
- Assessment and help with placement into the appropriate shelter facility
- Collaboration with county caseworkers and RISE staff to improve outcomes
- Maintain required documentation in Good Grid and update client records in accordance with governmental and agency policy. Documentation should highlight guest strengths
- Collect client identification and other documents necessary during the initial intake
- Collaborate with other providers to request and obtain missing client information as needed (i.e. medical, psych, entitlement and/or housing information, etc…)
- Deconstruct closed case files and file in discharged client files
- Submit and follow up with referral packages to external providers when clients are transferred
- Complete minutes for staff meetings and develop and maintain meeting binders
- Provide direct coverage for the client reception area, maintaining an inviting, comfortable, and professional environment
- Participate in regular supervision, team meetings, and staff training
- Coordinate incoming and outgoing mail for guests and clients
- Provide orientation to the house rules and regulations and tours as appropriate
- Perform all/other duties as directed by management
Qualifications:
- High School Diploma/GED with three (3) years of experience walking with people who are inadequately sheltered, experience mental health challenges, use substances, and/or struggle with poverty
- State of Nevada Peer certification is strongly preferred
- Writing, computer, and communication skills are required
- Bilingual – Spanish strongly preferred
Compensation:
- $16 an hour
- $1 grave shift differential
- $300/month insurance contribution for fulltime staff
Other Requirements:
- Criminal background check clearance is a requirement for hire